ATTENTION PRIME MINSTER SHRI NARENDRA MODI JI PMO
When I flew in the first week of September, things were as usual at Chennai International. I got picked up comfortably at the terminal arrival T2. When I returned to Chennai Domestic after a local trip by the last week, already dead tired, I had no awareness what a nightmare awaited me.
I was asked to take a buggy to the multistory parking lot a km away. Sounded simple. Now this is the new pickup point for Ola, Uber, pre-paid airport taxis or even private cars. Those who want to transfer to Chennai Metro Rail can always do so from within the airport without having to step out – whether domestic or international. Both have direct connectivity to Metro.
But the problem is, you reach your destination after a tiring travel. There is not a regulated queue for the buggy. I was a lone traveler. I have health issues, I am middle aged, and I can never haul weights. Maximum I can pull up my bags from the conveyor belt and shift them to the low level trolleys. Mostly at this, I am helped at by fellow passengers. The buggy line is long, if at all there is one. People rush to get into the buggy not wanting to wait their turns. Absolute chaos with no discipline or order. Those with light cases manage easily to board the buggy flinging their bags to the holdall in the back. I had a great difficulty hauling my bags on to the back of the buggy that cannot hold big suitcases. Mine had to be put on top jutting out and shaking all the way. Moreover mixed luggages of passengers are piled up precariously one on top of another. I saw ladies struggle to haul their bags to the buggy and get in at the same time. By the time some women successfully placed their trolley bags over the buggy, their seat in the buggy was taken. With the buggy full and leaving without them but with their bags, the women were perplexed. After over 20 minutes of trying to get into one, I summoned someone probably in-charge there to help me. Finally a kind man hauled my luggages to the back of the buggy and I could take a seat in the buggy at the same time. But not after a terrible argument with the driver of the buggy. That by itself was a feat. It took me over 30 minutes just to get from outside the terminal to the parking lot. Here you have multistorey parking and the cars are parked at various levels. You have to take an elevator to reach whatever floor, in case of prepaid taxis. God knows where to wait for Uber. I was told the waiting place was the same as the uber/ola drivers only could drive through. Such a confusion and MESS. Totally harassed.
I thought the international terminal would be different. My husband who traveled last month went through the same nightmare on landing at T2. Early morning, no buggy was available. Trolleys cannot be wheeled beyond a point. He called his cabbie who thankfully walked upto the terminal from the parking. Both of them wheeled the suitcases for over a good half to one km to the parking lot at morning 3 am. It totally drained his energy. Is this what to expect on landing in our hometown after a tired journey. In my case, even if the buggy may be available, I just can’t haul the bags to that height of the buggy holdall. My international flight bags weigh over 18 to 20 kg each. What am I going to do. What brainless people have put such a harrowing system into place? Its not only impractical, it is sheer harassment, nightmare. This is now going on for over 2 months and I wonder whoever has registered an official complaint.
If for security reasons the government wants to keep the taxies and cars at bay at the parking lot, then something like a shuttle bus must be arranged where there must be conductors to handle luggages. I have seen such a system in place in the US. One can board the shuttle to reach parking lots as far as few kilometers without hassles.
Hopefully by the time I return the old way of exiting airport is back. I give up, I just can’t. Wonder how the wheelchair passengers cope up. Its not a straight level ride with their carts to the parking at all. A lot of work needs to be done on warfooting basis. Airport authority need not have to turn our airport into 5 star hotel. At least the basics they must take care of. What is the use of building a swanky new airport and putting passengers through sheer harassment on arrival. Basic amenities must be covered first. You see the airports in the US. They keep the artefacts there in museums not in airports. Airport can be plain but functional and user-friendly. Arrival in Chennai is now a big headache be it international or domestic.
vijiravindran's 